1. Booking & Order Requirements
All catering and event orders must be placed in advance
A non-refundable deposit may be required to secure your date
Full payment must be completed prior to the event or delivery date unless otherwise agreed in writing
Orders are not confirmed until payment is received
Nanny Cakes reserves the right to decline or limit orders based on availability, capacity, or event conditions.
All catering items are:
Because of this:
Changes to orders must be requested within the approved modification window
Significant changes may not be accommodated close to the event date
Custom or large-volume orders are non-refundable once preparation begins
3. Cancellations & Event Refunds
Deposits are non-refundable
Cancellations made within a specified timeframe (to be defined by agreement) may be eligible for partial refund excluding deposit
No refunds will be issued once preparation has begun
In the event of cancellation due to circumstances beyond control, Nanny Cakes may offer rescheduling at its discretion.
4. Event & Venue Responsibilities
Clients are responsible for:
Providing accurate event details (location, time, setup requirements)
Ensuring access to the event location at the agreed time
Securing any required venue permissions or approvals
Nanny Cakes is not responsible for delays caused by:
5. Helpers Rock Initiative — Beverage Stand
The Helpers Rock Initiative is a mission-based extension of Nanny Cakes designed to encourage hands-on learning, responsibility, and entrepreneurship through real-world experience.
At select events, Nanny Cakes may operate a Helpers Rock Beverage Stand, offering beverages as a complementary service alongside baked goods.
Every beverage served contributes toward the growth and development of the Helpers Rock Initiative.
The Helpers Rock Beverage Stand may be included as:
A paired add-on to catering services
A standalone beverage setup at vendor markets or pop-up events
A dual-station experience alongside the Nanny Cakes dessert display
In all cases, beverage offerings, quantities, and setup style are determined based on event size, availability, and operational capacity.
5.3 Operational Structure
The beverage stand operates under the Nanny Cakes umbrella
Products may include non-alcoholic beverages prepared and served in accordance with applicable guidelines
Offerings may vary by event and are not guaranteed
Nanny Cakes reserves the right to:
Adjust beverage selections
Limit quantities per customer
Close beverage service based on inventory or event conditions
5.4 Sales & Payment Terms
All beverage sales at events are final
No refunds or exchanges are offered for on-site purchases
Pricing is determined in advance or at the point of sale
For private events:
5.5 Youth Participation & Supervision
The Helpers Rock Initiative may involve youth participation in structured, supervised roles such as:
Assisting with beverage setup and breakdown
Labeling and presentation
Customer interaction (as appropriate)
General event support
All participation is:
Supervised under Nanny Cakes management
Structured for learning and development
Aligned with safe, age-appropriate responsibilities
5.6 Responsibility & Handling
Once beverages are:
Responsibility transfers immediately to the customer.
Nanny Cakes is not responsible for:
Spills, mishandling, or consumption-related issues
Product condition after service
Customer misuse or neglect
5.7 Event & Venue Coordination
Clients and event organizers are responsible for:
Confirming that beverage service is permitted at the venue
Providing adequate space for setup (if required)
Ensuring compliance with any venue-specific rules
Nanny Cakes reserves the right to modify or decline beverage service if venue restrictions apply.
5.8 Availability & Discretion
The Helpers Rock Beverage Stand is offered at the discretion of Nanny Cakes and may not be available at all events.
We reserve the right to:
The Helpers Rock Initiative empowers the next generation through hands-on entrepreneurship and stewardship — creating meaningful opportunities to learn, grow, and serve through experience.
6. Setup, Service & Vending Operations
For vendor events and on-site setups:
At vending events:
7. Delivery & On-Site Timing
Delivery and setup times are coordinated in advance
Delays caused by traffic, weather, or event access limitations may occur
If Nanny Cakes is unable to access the venue due to client or venue-related issues, this will not qualify for a refund.
8. Product Handling & Food Safety
Once products are:
Responsibility transfers to the client or customer.
Nanny Cakes is not liable for:
Improper storage after delivery
Environmental exposure (heat, humidity, etc.)
Product condition after setup or service
9. Allergen & Product Disclosure
All products are 100% plant-based
Products contain tree nuts
Prepared in a home setting where potential common allergens may be present
Clients are responsible for communicating allergen information to guests.
To the fullest extent permitted by law:
Nanny Cakes is not liable for indirect, incidental, or event-related damages
Liability is limited to the amount paid for the specific service or order (if pre-booked)
We are not responsible for:
Guest reactions or consumption-related issues
Event disruptions outside our control
Third-party venue or vendor issues
Customer handling after service
Nanny Cakes is not responsible for failure or delay due to events beyond control, including:
Weather conditions
Natural disasters
Supply disruptions
Transportation issues
In such cases, rescheduling may be offered at our discretion.
By booking catering services or purchasing at a Nanny Cakes event, you agree to this policy in full.